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Measuring the Impact of Knowledge Management

Jong-Ae Kim

Dongbu Information Technology, Seoul, Korea, jongae_kim{at}dongbu.com

With the growing popularity of knowledge management, the need for frameworks for evaluating the impacts of knowledge management on organizational performance has been recognized by practitioners. Despite the wide implementations of knowledge management, there is yet no standardized framework for measuring the performance within organizations. This paper provides an overview of the approaches to evaluate the contributions of knowledge management implementations to organizational performance. It presents methods such as return on investment, balanced scorecard approach, qualitative case studies, and success case method to aid practitioners to identify and develop the evaluation frameworks. Thus, it seeks to serve as a foundation for further research and development.

Key Words: Knowledge management • Organizational performance • Evaluation frameworks • Balanced scorecard

IFLA Journal, Vol. 32, No. 4, 362-367 (2006)
DOI: 10.1177/0340035206074075
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